Terms & Conditions

Welcome to Vietnam Visa Easy. By using our e-visa services, you agree to comply with the following terms and conditions. These terms outline the relationship between Vietnam Visa Easy and its customers, as well as the rights and obligations of both parties.

1. General Provisions

1.1 Acceptance of Terms: By accessing or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.
1.2 Service Scope: Vietnam Visa Easy facilitates the processing of e-visa applications for foreign nationals traveling to Vietnam. However, we are not a government agency, and the final decision on visa approval rests with the Vietnamese Immigration Department.

2. Customer Responsibilities

2.1 Accuracy of Information: Customers are responsible for providing accurate, complete, and truthful information during the application process. Vietnam Visa Easy is not liable for delays or rejections caused by incorrect or incomplete submissions.
2.2 Compliance with Laws: Customers must comply with all applicable immigration laws and regulations of Vietnam.
2.3 Payment Obligations: Customers agree to pay the service fees in full at the time of application. Payments are non-refundable once the application has been submitted to the immigration department.

3. Vietnam Visa Easy Responsibilities

3.1 Application Assistance: Vietnam Visa Easy ensures that all visa applications are processed promptly and submitted to the Vietnamese Immigration Department.
3.2 Communication: We will communicate with customers regarding the status of their applications, including approvals, rejections, or additional requirements.
3.3 Refund Policy: In cases where Vietnam Visa Easy fails to deliver the service due to our error, we will provide a refund or resolve the issue to the customer’s satisfaction.

4. Data Protection and Privacy

4.1 Customer Data Usage: We collect and use personal data only for the purpose of processing visa applications. For detailed information, please refer to our Privacy Policy.
4.2 Data Retention: Personal data is stored only for the duration necessary to process the visa application and will be securely deleted afterward.

5. Limitations of Liability

5.1 Vietnam Visa Easy is not responsible for:

  • Delays or rejections caused by the Vietnamese Immigration Department.
  • Losses or damages resulting from the misuse of visa approval letters by third parties.
  • Changes in immigration policies that may affect application outcomes.

6. Amendments to Terms & Conditions

6.1 Vietnam Visa Easy reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the changes.

7. Governing Law and Dispute Resolution

7.1 These Terms & Conditions are governed by the laws of Vietnam.
7.2 Any disputes arising from these terms shall be resolved through negotiation. If no resolution is reached, disputes may be submitted to the competent courts in Vietnam.

Privacy Policy

Vietnam Visa Easy is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our e-visa services.

1. Information Collection

1.1 We collect personal information necessary for processing visa applications, such as:

  • Full name
  • Date of birth
  • Passport details
  • Travel dates and itinerary

1.2 Additional data may be collected for customer support or troubleshooting purposes.

2. How We Use Your Information

2.1 Personal information is used solely to process visa applications and communicate with you regarding the status of your application.
2.2 We may also use your information to improve our services or send important service-related updates.

3. Data Security

3.1 We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
3.2 Sensitive information (e.g., passport details) is encrypted and stored securely.

4. Data Sharing

4.1 Your data is shared only with relevant authorities, such as the Vietnamese Immigration Department, to process your visa application.
4.2 We do not sell or share your personal data with third parties for marketing purposes.

5. Data Retention

5.1 Personal data is retained only as long as necessary for the visa application process. Once the application is completed, the data will be securely deleted.

6. Your Rights

6.1 You have the right to access, correct, or request the deletion of your personal information by contacting us at [email protected].
6.2 If you believe your data has been misused, you have the right to file a complaint with the appropriate authorities.

7. Amendments to Privacy Policy

7.1 Vietnam Visa Easy reserves the right to update this Privacy Policy. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

Contact Us
For questions or concerns regarding these Terms & Conditions or our Privacy Policy, please contact us at:

Thank you for choosing Vietnam Visa Easy!