Direct Answer
evisa.gov.vn is the real, official Vietnamese government portal — genuinely safe, and the cheapest way to get an e-visa since there's no service fee added. VietnamVisaEasy.com is a paid agency that processes the same government visa with document review, support, and priority tiers layered on top. Neither is a trap. Below is an honest look at what each actually offers, including when the free government route is plainly your better choice.
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What evisa.gov.vn Actually Is
This is the genuine, official portal of Vietnam's Immigration Department — not a site to be wary of. As of a November 2024 update, it operates on two current official domains, evisa.gov.vn and thithucdientu.gov.vn, both legitimate. Applying here means:
- The government fee only — $25 single-entry, $50 multiple-entry — with no service fee on top, making this the cheapest way to get an e-visa
- Standard processing, typically 3–5 working days
- Filling out the form, uploading documents, and tracking status entirely yourself
- No urgent-tier option — the government site doesn't offer expedited processing directly
- The fee is genuinely non-refundable if the application is refused — this is accurate, confirmed on the official portal itself, and applies equally whether you apply here or through any agency, since it's a government fee either way
What VietnamVisaEasy.com Actually Adds
We're a private agency, not a government body — worth being direct about that upfront. What we process is the identical official e-visa, with a few things layered on top for a service fee:
- Document review before submission, to catch errors that could otherwise cause a delay or rejection
- Human support via WhatsApp if something needs fixing or explaining
- Priority processing tiers, from $90 (3 days) up to $215 (30–60 minutes), which the government site doesn't offer
- A refund on our processing fee specifically if we miss a committed timeframe — this applies to our service fee, not the non-refundable government fee, which is genuinely never refundable by anyone, us included
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Side by Side
| evisa.gov.vn | VietnamVisaEasy.com | |
|---|---|---|
| Cost | Government fee only ($25/$50) | Government fee + service fee ($50 total, standard) |
| Speed options | Standard only, 3–5 days | Standard through 30–60 min |
| Document review | None — self-checked | Included before submission |
| Support | Official government contact channels | WhatsApp, 24/7 |
| The visa itself | Identical either way | |
When the Free Government Route Is Plainly the Better Choice
Worth saying directly, since some visa-service content avoids admitting this: if you're comfortable filling out an online government form, have several days before your trip, and don't need urgent processing or hands-on support, applying yourself at evisa.gov.vn is genuinely the better choice. It's cheaper, and there's no meaningful downside for a traveler in that situation.
An agency makes more sense specifically when time is tight, the form itself feels daunting (a foreign-language government site, unfamiliar terminology), or you'd simply rather have someone check your documents and be reachable if something goes wrong.
If You Need the Government's Direct Contact
For issues specific to the government portal itself, Vietnam's Immigration Department can be reached directly: foreigners@xuatnhapcanh.gov.vn for service questions, or technical_support@immigration.gov.vn for technical issues with the site. The Immigration Department's Hanoi office is at 69 Mac Thai To Street, Yen Hoa Ward.
Our Refund Guarantee
100% refund on our processing fee if we don't deliver your approved e-visa within the timeframe you paid for.
This applies to our service fee specifically — the government fee itself is non-refundable regardless of which route you use, since that's a fixed government policy, not something either the government site or any agency controls.
Why We Tell You This Honestly
We'd rather you know exactly what you're paying for than exaggerate the free government option's downsides to make our service look necessary when it isn't for your situation. Document review and priority processing when you want them, transparent pricing, and a public review record you're welcome to check yourself — 4.9 out of 5 across 150+ Trustpilot reviews.
Frequently Asked Questions
Is evisa.gov.vn a legitimate, safe website to apply on directly?
Yes — it's the official Vietnamese government portal, genuinely safe to use, and the cheapest way to get an e-visa since there's no service fee on top of the government charge.
What does VietnamVisaEasy.com actually add that the government site doesn't have?
Document review before submission, human support if something goes wrong, and priority processing tiers the government site doesn't offer directly — a paid convenience layer, not a different or better visa.
Is it true the government site has no refund policy?
Yes, accurately — the government fee is genuinely non-refundable if an application is refused, confirmed on the official portal itself. This is a real, neutral fact about the fee structure, not a flaw exclusive to self-applying.
Who should just use evisa.gov.vn directly?
Anyone comfortable filling out an online form themselves, with several days before travel, who doesn't need urgent processing or hands-on support — for that traveler, the free direct route is plainly the better choice.
Who does an agency like VietnamVisaEasy actually help?
Travelers under real time pressure, less comfortable navigating a government form in a foreign language, or who want a second check on their documents before submitting — the service fee buys convenience and support, not a fundamentally different visa.
Related Guides
- 👉 What is the Vietnam e-visa? Everything you need to know
- 👉 Applied on evisa.gov.vn and still processing? How expediting works
- 👉 Found a Vietnam visa ad that sounds too good? The exact checklist
- 👉 Urgent Vietnam visa service: full pricing and options
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Whichever route fits you, we're happy to help if you choose ours. Standard $50 • Urgent from $90 • 24/7 support WhatsApp Now → See All Options → |
VietnamVisaEasy.com is a private travel agency, not affiliated with the Vietnamese government. We charge a fee to assist with visa applications. If you don't need assistance, you can apply directly on the official government website, evisa.gov.vn. For questions, visit our contact page.