Vietnam Visa Questions and Answers: Help for Every Situation

These Vietnam visa questions and answers are organised by situation, so you can find the moment you are in right now: planning, applying, waiting, flying, or a special case. For short definitions and prices, see the companion Vietnam visa FAQs.

Vietnam visa questions and answers before you apply

"My trip is in 3 weeks. When should I apply?"

Now. Normal processing takes 4–6 working days for US$50. Applying early gives time to fix any problem without paying for urgent speed.

"Do I need single or multiple entry?"

Multiple entry if your trip leaves Vietnam and comes back, for example a side trip to Cambodia. It costs US$25 more than single entry.

"My nationality is visa-exempt. Do I need anything?"

Only if you stay longer than the visa-free period or plan to re-enter. Check the current list on the official portal.

"Can I apply for my whole family together?"

Yes. Put everyone in one order. Each person, including babies, gets their own visa. See group applications.

What should I check while filling in the form?

"My flight lands after midnight. Which date?"

The calendar date when you land, in Vietnam time.

"Which photo works best?"

A daylight photo against a plain light wall, no glasses, face straight to the camera. Most delays come from dark or cropped photos.

What if I am still waiting?

"It has been 6 days and still says processing."

Speed up the existing application instead of applying again. From US$45. See how to speed up a Vietnam visa.

"The status says amendment required."

Fix the requested detail quickly. Your file waits until you do. See application error messages.

"I paid on the government site but nothing arrived."

Search your file on the official portal and check your bank. See did not receive your e-visa.

What about the day I fly?

"Do I need to print the visa?"

Keep the PDF on your phone and carry one printed copy. Some airlines prefer paper.

"Check-in says I cannot board."

Ask when check-in closes and message us. If Vietnam is in working hours, a 30–60 minute visa may still work. See denied boarding without a Vietnam visa.

"My visa says Hanoi but I land in Ho Chi Minh City."

Message us before you fly. See e-visa entry points.

Special cases

"I renewed my passport after getting the visa."

The visa is linked to the old passport number, so apply again with the new passport.

"I have two nationalities."

Apply with the passport you will show at the Vietnamese border, and use the same one at check-in.

"I changed my name after marriage."

The name on the visa must match the passport you travel with. If the passport shows the new name, the visa must too.

"I am arriving on a cruise ship."

The e-visa works at seaports on the official list. Ask your cruise line which port you enter through, and whether they arrange visas for passengers.

"I am travelling with children and only one parent."

The e-visa itself does not need a consent letter, but airlines or other countries on your route may ask for one. Carry a signed letter from the other parent.

"I lost my passport in Vietnam."

Contact your country's embassy or consulate first for a new or emergency passport. Your visa is linked to the lost passport, so you will also need a new visa or exit permission before you leave. Message us once you have the new passport and we explain the next step.

"I want to stay longer than planned."

Act before your visa ends. See Vietnam visa extension and visa run from Vietnam.

How do I ask my own question?

Message us on WhatsApp, 24/7. Include:

• Your nationality and the passport you will travel with.
• Your flight date, time and arrival airport.
• Your application code, if you already applied.
• A screenshot of any error message or status.

With these details we can answer in one message instead of several. We reply with a clear answer and, if a paid service is needed, the price before you pay.

Write to us on WhatsApp or start your application. Our refund policy covers every order.

Frequently asked questions

I renewed my passport after getting my e-visa. Is the visa still valid?

No. The e-visa is linked to the passport number. Apply for a new e-visa with the new passport before you travel.

I have two nationalities. Which passport should I use?

Apply with the passport you will show when you enter Vietnam, and use that same passport at check-in and at the border.

Can I use the e-visa on a cruise?

Yes, at seaports that accept the e-visa. Ask your cruise line which port you will enter through.

My flight lands after midnight. Which arrival date do I enter?

The calendar date when you land in Vietnam, in Vietnam time.