Real Customer Review: "Five Hours and I Had My Visa in My Email"

This real customer review is a 23-second video recorded in Spanish by a traveler who is already enjoying Vietnam. She thanks us for solving a big problem: we sped up her visa process, and the visa was in her email in about five hours. Watch it above; her words and an English translation are below.

What does the customer say in this real customer review?

She says we solved a big problem by speeding up her visa, and it was in her email in about five hours. Her words in Spanish, with filler removed:

"Bueno, quería agradecer a Vietnam Visa Easy porque la verdad me solucionó un problemón, me aceleró el trámite de la visa y gracias a eso estoy acá viendo esto, que es algo impresionante. Amo, amo, amo Vietnam y muchísimas gracias, me lo hiciste muy, muy fácil y muy rápido. Cinco horitas y tenía mi visa en el mail. Muchas gracias."

English translation:

"Well, I wanted to thank Vietnam Visa Easy because honestly they solved a huge problem for me. They sped up my visa process, and thanks to that I'm here seeing this, which is amazing. I love, love, love Vietnam, and thank you so much, you made it very, very easy and very fast. Five little hours and I had my visa in my email. Thank you very much."

• 0:01 – the problem: a visa that needed to move faster.
• 0:10 – the result: she is in Vietnam, seeing the sights.
• 0:17 – the timing: about five hours until the visa reached her email.

How does speeding up a Vietnam visa work?

If you already applied on evisa.gov.vn and it is still processing, we can push that same application through at the speed you choose. You do not need to apply again, and the government fee you paid is not charged twice.

To start, you need four details: the application code from the official portal, evisa.gov.vn (it starts with E), the email you used there, your passport number and your date of birth. The 2-minute speed-up video guide shows every step of the form.

What if you have not applied yet?

Then apply for a new urgent e-visa instead: the Urgent 5 working hours speed costs US$125 including the government fee. Faster speeds go down to 30–60 minutes for US$215.

Working hours in Vietnam are 08:00–11:30 and 13:30–18:30 (GMT+7), Monday to Friday. A "5 working hours" order placed late in the afternoon finishes the next working morning, because the clock pauses overnight. The form shows the guaranteed delivery time before you pay, so check it against your flight.

Our urgent Vietnam visa service page compares all speeds for new applications.

Why does a Vietnam e-visa sometimes need speeding up?

Because a normal application has no fixed deadline: the target is about 3 working days, but 4–6 is common, and busy periods take longer. When a trip date comes closer than the application, travelers look for a way to move it forward.

The most common reasons an application is still processing close to the flight are simple:

• Applying too late. Many travelers apply a few days before departure, not knowing that normal processing is counted in working days.
• Weekends and public holidays. They do not count as working days, so an application filed on a Friday afternoon often waits until the next week.
• Busy seasons. Around Tet, summer and the end of the year, many more applications are filed and normal processing slows down.
• Small mistakes. A blurry photo or a passport scan with glare can make an officer look at the file twice.

Speeding up does not change any of the details you entered. If you spot a mistake in your application, tell us before you pay for a speed-up, so we can advise whether it is better to correct the details or file a new application.

How do you know which option you need?

Ask yourself one question: do you already have an application code that starts with E?

1. Yes, you have an E code and it is still processing: choose Speed up existing visa. It is cheaper, and you keep your place in the system.
2. No, you have not applied: choose a new urgent e-visa and pick a speed that is ready before check-in.
3. Not sure, or your flight is within hours: message us on WhatsApp with your flight time and we will tell you which one is faster.

If your application has been stuck for days, our guide on e-visa stuck in processing lists the usual causes. More videos from travelers are on our customer reviews page.

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