Direct Answer
Check status at evisa.gov.vn/e-visa/search first. The result tells you exactly what to do — and whether the fix is free.
Amendment Required: processing stopped, error found. Free correction via WhatsApp +84 947 754 252 — wrong port (SIN/ICN), HEIC photo, or missing name corrected and resubmitted. Do not reapply.
Already approved with wrong data: eVisa cannot be corrected after approval. New application required — from USD 90 (3-Day) to USD 185 (1-Hour before 07:00 ET / 21:00 AEST / 11:00 BST).
Correction service USD 85 for errors identified after approval, regardless of which field. Do not reapply — two applications = 24–48h hold on both.
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Found an error? Check status first, then contact WhatsApp with Reference Code. Have ready: Reference Code (E260705...) • registered email • flight number • departure time WhatsApp Error Fix → New application — from USD 90 → |
Find Your Situation — Three Paths
The right fix depends entirely on the current status of the application. Start at evisa.gov.vn/e-visa/search before doing anything else.
The Five Errors and What Each Means
| Error | Why it stops processing | Fixable if pending? | Fixable if approved? |
|---|---|---|---|
| Wrong entry port | SIN/ICN/NRT/DXB/DOH entered. Portal accepts without warning. Immigration review flags mismatch. Most common error. | Yes — free correction via WhatsApp | No — new application required |
| HEIC photo (iPhone) | iPhone default format. Immigration requires JPEG. Triggers Amendment Required at review. | Yes — free correction via WhatsApp | N/A — photo not in approved eVisa |
| Wrong name / missing middle name | Name must match passport MRZ exactly. Middle name omitted or abbreviated. | Yes — free correction via WhatsApp | No — new application required |
| Wrong entry date | Departure date used instead of Vietnam arrival date. Common for US/CA/AU travelers crossing date line. | Yes — free correction via WhatsApp | No — new application required |
| Wrong passport number | Single digit transposition or character error. Direct identity mismatch at border. | Yes — correction service USD 85 | No — new application required |
Wrong Entry Port: Why It Is the Most Dangerous Error
The entry port field asks for the IATA code of the Vietnamese airport where you will first clear immigration. It does not ask for your departure airport or any transit hub. The evisa.gov.vn portal accepts transit hub codes without flagging them — this is why the error is so common and so damaging. The application looks successful at submission. The error only surfaces during immigration review, days later, by which point processing has stopped completely.
| Common transit hub | Wrong port | Correct port | Who uses this route |
|---|---|---|---|
| Singapore Changi (SIN) | SIN | SGN / HAN / DAD | AU, NZ, India, UK via Singapore Airlines |
| Seoul Incheon (ICN) | ICN | SGN / HAN | Canada (YYZ/YVR), US (LAX/JFK) via Korean Air |
| Tokyo Narita (NRT) | NRT | SGN / HAN | US/Canada Pacific via JAL or ANA |
| Dubai (DXB) / Doha (DOH) | DXB / DOH | HAN / SGN | UK, Ireland, EU via Emirates or Qatar Airways |
How to find the correct port: open booking confirmation → Vietnam-landing flight segment → "Arrives" IATA code. That 3-letter code = entry port.
If your eVisa shows Amendment Required and SIN or ICN was entered as port: contact WhatsApp immediately with Reference Code. Free correction. Do not reapply — 24–48h hold on both applications. If flight is soon: Speed Up with corrected port at the same time.
Pricing: Correction vs New Application
| Situation | Cost | How |
|---|---|---|
| Amendment Required — wrong port, HEIC, name, date | Free | WhatsApp with Reference Code — error corrected and resubmitted |
| Speed Up after free correction (if flight is soon) | USD 65–160 | 3-Day USD 65 to 1-Hour USD 160, on corrected resubmission |
| Correction service — error found after agency submission, pre-approval | USD 85 | Flat fee regardless of error type. WhatsApp or Apply page. |
| New application — approved eVisa with wrong data | USD 90–185 | 3-Day USD 90 to 1-Hour USD 185. Government fee included. Select tier by time remaining. |
If a New Application Is Needed — Tier Table
For travelers who need a fresh application because the approved eVisa has wrong information and cannot be corrected:
| Tier | Price (incl. govt fee) | VNT cutoff | ET cutoff | AEST cutoff | BST cutoff |
|---|---|---|---|---|---|
| 3-Day | USD 90 | 11:00 | midnight | 14:00 | 04:00 |
| 1-Day | USD 110 | 11:00 | midnight | 14:00 | 04:00 |
| 5-Hour | USD 125 | 13:00 | 02:00 | 16:00 | 06:00 |
| 2.5-Hour | USD 155 | 15:00 | 04:00 | 18:00 | 08:00 |
| 1-Hour | USD 185 | 18:00 | 07:00 | 21:00 | 11:00 |
| Boarding Letter | WhatsApp 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
PT: ET−3h. MT: ET−2h. CT: ET−1h. Saskatchewan: CT year-round. AEDT (Oct–Apr): AEST+1h. Perth AWST 1-Hour: 19:00. Multiple entry: add USD 25. 30-day and 90-day same price — always choose 90 days.
Frequently Asked Questions
My Vietnam eVisa shows Amendment Required — what do I do?
Do not reapply. Contact WhatsApp +84 947 754 252 with Reference Code (E260705...) + registered email + flight details. Error identified and corrected free. Resubmitted on priority track. If flight is soon: Speed Up from USD 65 at the same time.
My Vietnam eVisa was approved but has the wrong entry port — can it be fixed?
No. Approved eVisa cannot be corrected after approval. New application required immediately. Apply urgent tier by time remaining: 3-Day USD 90 to 1-Hour USD 185 before 07:00 ET / 21:00 AEST / 11:00 BST. Do not attempt to enter Vietnam with wrongly-issued eVisa.
How much does Vietnam eVisa error correction cost?
Amendment Required correction: free + optional Speed Up from USD 65. Pre-approval correction service: USD 85 flat. New application after wrong approval: USD 90–185 depending on urgency. All prices include USD 25 government fee.
What is the most common Vietnam eVisa error?
Wrong entry port. Transit hub IATA codes (SIN/ICN/NRT/DXB/DOH) entered instead of Vietnamese airport (SGN/HAN/DAD/PQC/CXR). Portal accepts them without warning. Free fix if status shows Amendment Required via WhatsApp.
Can I fix a Vietnam eVisa error myself?
Only if status shows Amendment Required — the file is still open. Check evisa.gov.vn/e-visa/search. If Amendment Required: contact WhatsApp for free correction. If In Process with known error: contact WhatsApp before it reaches review. If already approved: new application required, no self-edit possible.
Related Guides
- → Vietnam eVisa Amendment Required: full guide, free fix, clock reset explained
- → Entry port errors: SIN, ICN, NRT, DOH, DXB — never the transit hub
- → Vietnam visa not approved before departure: queue delay vs error delay
- → Vietnam eVisa photo requirements: JPEG, HEIC fix, white background
- → All urgent tiers: pricing, VNT/ET/AEST/BST cutoffs
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Amendment Required = free fix via WhatsApp. Approved with error = new application from USD 90. Do not reapply. Correction service USD 85 • Reference Code + email + flight number • 1-Hour USD 185 before 07:00 ET / 21:00 AEST • Boarding Letter 24/7 WhatsApp Error Fix → New Application — from USD 90 → |
VietnamVisaEasy.com is a private travel agency, not affiliated with the Vietnamese government. We charge a service fee to assist with visa applications. If you do not need assistance, apply directly at evisa.gov.vn. Updated August 14, 2026.
