Vietnam eVisa Rejected: Common Reasons and How to Fix Them

Seeing "denied" on your application is stressful, especially before a trip. The good news: when a Vietnam eVisa is rejected, the cause is usually simple and fixable. Here are the 9 most common reasons and what to do about each.

Why was my Vietnam eVisa rejected?

Usually because of the documents, not the person. The Immigration Department rarely explains the decision in detail, but in our experience most refusals come from these 9 causes.

1. Was the photo the problem?

2. Was the passport scan unclear?

3. Did the details match the passport?

4. Is your passport valid long enough?

5. Was the entry point wrong?

The airport or border must be on the approved list. Choosing a gate that does not accept e-visas causes problems. See Vietnam e-visa entry points.

6. Did you apply more than once?

Duplicate files can be refused. If you applied twice for the same trip, one or both may be denied. Read should I apply for a second Vietnam visa.

7–9. Other reasons

• Purpose and address: give a real first address, such as your hotel.
• Past immigration issues: overstays or violations can affect new applications.
• Extra checks for some nationalities: files may take longer and need very clean documents.

How do I fix a rejected Vietnam eVisa quickly?

Apply again with the cause corrected. There is no waiting period.

1. Identify the most likely cause from the list above.
2. Prepare a new photo or scan if needed.
3. Open the application form and choose Apply new e-visa.
4. Pick a speed that fits your flight, from 1 working day (US$110) to 30–60 minutes (US$215).
5. We check every document before submitting.

For a detailed reapplication plan, see Vietnam eVisa denied: how to reapply.

How can I lower the risk before I apply?

Run a 5-point check before you pay.

1. Photo: taken in the last 6 months, plain light background, no glasses, face fully visible.
2. Scan: the whole photo page, flat, sharp, with the 2 lines at the bottom readable.
3. Name: every name printed in the passport, in the same order.
4. Passport: valid for at least 6 months after arrival, with blank pages.
5. Trip: a real first address and an approved entry point.

Applications that pass these 5 checks are rarely refused. When you apply with us, our team runs this check on every file before submitting, and tells you if anything needs to be replaced.

What should families do if one visa is rejected?

Fix only the visa that was refused. Each traveler has a separate file. If a child's visa is denied because of the photo, the parents' visas stay valid. Submit a new application for the child with a better photo, at a speed that matches the family's flight.

Read Vietnam e-visa for children for photo tips for babies and young children.

Can I appeal the decision?

There is no formal appeal process for e-visas. In practice, a corrected new application is faster than any complaint. If you believe there is a serious error, you can contact a Vietnamese embassy, but this rarely helps before a flight.

Do I get my money back?

On evisa.gov.vn, no. Government fees are not refunded. With us, if the refusal was caused by the information provided, we refund the expedite fee; the government fee and payment fees are not refunded. If it was refused without a stated reason, we refund 100%. Read our refund policy, and the guide on visa denied after payment.

Unsure why yours was refused? Send us a screenshot on WhatsApp and we will tell you what we think went wrong. Official status is on the e-visa portal.